Adding a note to your work request is an integral part of completing your work request. Posting notes is an important feature of the work request.
Click on the Modules tab, then click on the Requests icon on the main ribbon.
After clicking on the Requests icon, you will be redirected to the Request Management Console, where you will need to log in again with your credentials.
After you have entered your credentials and signed in, open an already existing work request by double clicking on the request.
You have the choice to add either a New Internal Note or a New Public Note. Click on either option to add the needed note.
A New Internal Note is defined as a note that will stay internal and a notification will be sent to the individuals assigned to the work request.
A New Public Note is defined as a note that will become public and a notification will be sent to all individuals involved, including the work requester.
The process of adding a note is the same on forms of notes.
Add the needed message in the note pop-up, then select Add Note icon.
After adding the message in the note section, select the Complete icon, on the bottom right hand of the screen, and you will then have successfully added a note to your work request.